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Frequently asked questions
Do you engrave on personal tumblers?
We currently do not accept customer-supplied tumblers for engraving. This helps us maintain quality and avoid issues with unknown materials or coatings that may not engrave well. We only engrave on cups we source directly.
Can you engrave on other brands you don't offer?
Can I tweak my order after placing it?
How do cup colors affect the engraving?
Is my tumbler dishwasher safe?
Can I pop my tumbler in the microwave?
Can I use abrasive products on my tumbler?
Do you offer personalization?
Oops! What happens if I drop my tumbler?
Will I get a shipping notification?
Do you offer bulk pricing?
What type of laser(s) do you use?
Do you require a minimum order?
Do you offer rush orders if I need my tumbler fast?
What should I do if my order arrives damaged or incorrect?
What if I entered the wrong shipping address?
Can I cancel my order after I place it?
What is your return policy for custom tumblers?
Will I get to approve a proof before my tumbler is made?
Can you turn my logo or design idea into a custom tumbler?
What file formats work best for your logo or artwork?
Can you make custom tumblers for weddings, events, or business gifts?
Can I reorder a design I bought before?
How detailed can my custom tumbler design be?
What file format works best for my logo or artwork?
How long should you expect for made-to-order tumblers?
My tracking says delivered, but I can’t find my package. What should I do?
Can I send my order as a gift to someone else?
How long does it usually take to make and ship a custom tumbler?
What tumbler brands and sizes do you customize?
What payment options can you use at checkout?
Can I pay with Afterpay at checkout?
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