We currently do not accept customer-supplied tumblers for engraving. This helps us maintain quality and avoid issues with unknown materials or coatings that may not engrave well. We only engrave on cups we source directly.

At this time, we only engrave on tumblers we source directly—Stanley, Yeti, and Owala. This ensures consistent quality and reliable engraving results.

We get it—things happen! If you need to change your order, please contact us within 24 hours of placing it. After that, your item may already be in production, and we may not be able to make any changes. Once an item is engraved, it cannot be modified or refunded. Please double-check your selections before checking out—we want to make sure you get exactly what you love!

Cup color plays a big role in the final engraving appearance.  Lighter-colored tumblers (like white, cream, or light pink) show fine details more clearly and work best for intricate designs.  Darker tumblers (like black, red or navy) may create a high-contrast or “inverted” look, which can affect how certain designs appear.

While some of the cup brands we use may be labeled dishwasher safe, we highly recommend hand washing only to protect the engraving. Dishwashers can fade or damage engraved designs over time. For best results and long-lasting quality, hand wash with mild soap and water.

No, your tumbler is not microwave safe. Most tumblers are made of stainless steel, which can cause sparks or damage in a microwave. For safety reasons, always keep your cup out of the microwave.

We do not recommend using abrasive products on your tumbler. Harsh scrubbers, steel wool, or gritty cleaners can damage the engraved design and the finish of the cup. For best results, hand wash with a soft cloth or sponge and mild soap.

Absolutely! We love adding that personal touch. Most designs can include a name—just leave your request at checkout, and we’ll make it match the design perfectly.

Our tumblers are made from durable stainless steel, but drops can still cause dents, scratches, or lid damage. The engraving typically won’t be affected. However, if you hear metal rattling inside after a drop, do not drink from the cup. This could mean the insulation has been compromised, and it’s no longer safe for use. In that case, we recommend discontinuing use and replacing the tumbler.

Yes! Once your order has shipped, you’ll receive a confirmation email with tracking information. Be sure to check your spam or promotions folder just in case it lands there.

Bulk pricing typically starts at 10 tumblers or more. The discount may vary based on the quantity, design complexity, and turnaround time. For a personalized quote, please contact us with your order details.

We accept all major credit and debit cards, PayPal, Affrim and After Pay. For bulk or company orders, we may offer invoicing upon request.

At KLM Craft Haus, we use state-of-the-art xTool D1 Pro 20W and xTool S1 20W diode lasers, both equipped with air assist for cleaner, crisper engraving and cutting. Air assist helps minimize burn marks and improves cut quality.These high-powered diode lasers provide exceptional engraving precision and cutting strength—perfect for custom tumblers. Both machines allow us to achieve crisp, detailed designs on flat and cylindrical surfaces. Paired with our rotary tools and expert calibration, they ensure high-quality results on every project we create. How do You maintain the D1 Pro and S1? What software works with the xTool D1 Pro and S1? It works with xTool Creative Space (XCS) Clean the laser lens regularly Keep belts tight and aligned Wipe debris from rails Update firmware when prompted Routine maintenance ensures long-term accuracy and performance.