We currently do not accept customer-supplied tumblers for engraving. This helps us maintain quality and avoid issues with unknown materials or coatings that may not engrave well. We only engrave on cups we source directly.

At this time, we only engrave on tumblers we source directly—Stanley, Yeti, and Owala. This ensures consistent quality and reliable engraving results.

We totally get it—life happens! If you need to tweak your order, just reach out to us within 24 hours of placing it. After that, your item might already be in production, and changes may not be possible. Once engraved, items can’t be modified or refunded. So, double-check your picks before checkout—we want you to absolutely love what you get!

Cup color plays a big role in the final engraving appearance.  Lighter-colored tumblers (like white, cream, or light pink) show fine details more clearly and work best for intricate designs.  Darker tumblers (like black, red or navy) may create a high-contrast or “inverted” look, which can affect how certain designs appear.

While some of the cup brands we use may be labeled dishwasher safe, we highly recommend hand washing only to protect the engraving. Dishwashers can fade or damage engraved designs over time. For best results and long-lasting quality, hand wash with mild soap and water.

Nope, your tumbler isn’t microwave-safe. Most are made of stainless steel, which can spark or cause damage in the microwave. For your safety, always keep it out of there!

We do not recommend using abrasive products on your tumbler. Harsh scrubbers, steel wool, or gritty cleaners can damage the engraved design and the finish of the cup. For best results, hand wash with a soft cloth or sponge and mild soap.

Absolutely! We love adding that personal touch. Most designs can include a name—just leave your request at checkout, and we’ll make it match the design perfectly.

Our tumblers are crafted from tough stainless steel, but accidents happen! Drops might cause dents, scratches, or lid damage, though the engraving usually stays intact. If you hear metal rattling inside after a drop, stop using it—it could mean the insulation’s compromised. Safety first! If that’s the case, it’s time to replace your tumbler.

Absolutely! Once your order ships, we’ll send you a confirmation email with tracking info. Don’t forget to peek into your spam or promotions folder—just in case it sneaks in there!

Bulk pricing typically starts at 10 tumblers or more. The discount may vary based on the quantity, design complexity, and turnaround time. For a personalized quote, please contact us with your order details.

We accept all major credit and debit cards, PayPal, Affirm, and Afterpay. Got a bulk or company order? We might be able to offer invoicing—just ask us!

We use xTool D1 Pro 20W and xTool S1 20W laser systems to create detailed engravings on our tumblers, water bottles, and custom gifts.

Nope — we don’t have a minimum order requirement. Whether you’re ordering one special tumbler or a bigger batch, we’re happy to help.

We’re a small shop, so rush spots can be limited. If your deadline is creeping up on you, reach out before you order and we’ll let you know what’s possible. We’ll always do our best to help when we can!

Oh no—that’s not the experience we want for you. If your order arrives damaged or doesn’t match what you ordered, contact us as soon as possible with your order number and a photo of the issue. We’ll review it and help make it right.

Please contact us as soon as possible—ideally within 24 hours of placing your order. If production or shipping has already started, we may not be able to update it, so the sooner you reach out, the better.

Because our tumblers are personalized just for you, we generally can’t accept returns or exchanges on custom orders. If something isn’t right with your item, though, please contact us and we’ll take a look. We want you to love your order, not just like it.

If your order needs a proof, we’ll reach out before we start production. For simpler personalization, we may move straight into making your tumbler to keep things speedy. If you have any special requests, add them at checkout so we can catch them early.

Yes, in many cases you can! If you have a logo, business name, or special design in mind, send us the details when you order or reach out first if you’re not sure what will work best. We’ll help make sure your idea translates beautifully onto a tumbler.

A clear, high-resolution file works best. PNG, SVG, and PDF files are usually great choices. If you’re not sure what you have, send it over anyway—we’ll take a look and help from there.

Yes, we can! Custom tumblers make great wedding favors, party gifts, team giveaways, and client gifts. If you’re planning a larger order, send us the details and we’ll help with options and pricing that fit your project.

Yes—if you’d like to reorder a past design, just send us your previous order details or a photo of the tumbler. That makes it much easier for us to match it as closely as possible. Same cute design, round two!

Most of our tumblers are made to order, so processing time can vary based on the design and our current order volume. We’ll always do our best to get your order moving quickly, and you’ll see the most up-to-date shipping details at checkout or in your confirmation email.

Start by checking your porch, mailbox, garage, and any spots a carrier might have tucked it away. It’s also worth asking neighbors or anyone else at home. If it still hasn’t turned up, contact the carrier and then reach out to us with your order number so we can help you figure out the next step.

Absolutely. Just enter the recipient’s shipping address at checkout, and we’ll send it right to them. If you’re ordering a gift, you can also add a note in the order details so we know what you’d like included.